My career has transitioned from the social sciences and humanities into software development and technical support. My attraction to these seemingly disparate fields is their problem solving, challenges, and endless opportunities to learn.
My extensive education in the social sciences and humanities has provided me with crucial skills such as critical thinking, research and writing, and cultural awareness/sensitivity. These were developed over years of studying theory and case studies to understand different communities and people around the world, as well as through my ethnographic training and research experience.
My work experience also shows my interest in and dedication to working with diverse populations in diverse positions. As a teacher, server, and a farmers' market manager I have learned to work as a consultant, team member, guide and leader, often utilizing multiple roles in the same job. These positions also taught me to learn on my feet and do catch-up work where necessary (i.e. learning HTML and CSS to redo the two farmers' market websites and clean up the code for the weekly newsletter).
Java
HTML
Python
Writing/Editing
Management
Teaching
Spanish
Master of Arts in Ethnomusicology
Bachelor of Arts in Music Studies
Bachelor of Arts in Sociology and Anthropology
Resolve customer issues through testing and/or education with a 97% CSAT rating. Collaboratively troubleshoot issues with technical success team, engineering, and customers.
Edited interview transcripts following a detailed coding system to ensure formatting uniformity. After first month was promoted to doing the final level of edits on the transcripts.
Served as instructor of record for course developed for students on academic probation. Also served as an assistant instructor for 'World Music and Culture' and 'Global Pop Music', where I led weekly discussion and lesson sections
Social science and humanities studies informs this form of consulting, which looks for problematic messages, images etc in marketing research. In other words, advising against Kendell Jenner's Pepsi ad.
Writing and editing in a variety of formats inculding grants and code documentation
3 years experience teaching at the college level in both lecture and seminar formats
Experience in team management with interns, board managment/consulting, and event/organizational management
In Java. C and Python in progress
Experience in customer service in a variety of settings (restuarants, classroom, face of an organization) with training and experience in catering to diverse populations.